How can I cancel my subscription?
Only Owners and Admins can cancel a paid subscription.
Your subscription can be canceled at anytime by downgrading your Workspace. You will have access to the paid features until the end of your current billing cycle.
Downgrade to a Free
- Reduce the number of users to 5 or less in Users' settings page
- Click on the User you wish to delete or deactivate
- At the top of the page, choose to deactivate (eye crossed out) or delete (trash can)
- Once you have reached the total number of 5 users, navigate to Billing settings
- Click on Downgrade which is right under the Free plan
Please keep in mind, that deleting the account doesn't cancel your subscription - you need to downgrade it to the Free plan first.